Terms And Conditions

Terms governing use of the Ecofleece Filters website and online resources

Ecofleece Filters® is a product brand and trading name of Kiwibond International Ltd (Company Registration No. 15197405), registered in England and Wales, with its registered office at Unit 9 Hutton Street, Blackburn, BB1 3BY.

Last updated: 18 August 2026. These terms apply to your use of ecofleecefilters.com and any pages, forms,
customer resource areas and digital materials made available through the website.

By using this website, you agree to these Website Terms of Use. If you do not agree, you should not use the website. If you purchase Ecofleece products or services, separate Terms and Conditions of Sale and Supply may apply to that transaction.

If you are using the website on behalf of a business or other organisation, you confirm that you are authorised to do so on its behalf.

Kiwibond International Ltd operates the website. Ecofleece® is a product brand and trading name of Kiwibond International Ltd. Our company number is 15197405, and our registered office is Unit 9 Hutton Street, Blackburn, BB1 3BY.

You can contact us at hello@ecofleecefilters.com.

The following documents should be read with these Terms where relevant:
• Privacy Policy, explaining how we use personal information.
• Cookie Policy, explaining our use of cookies and similar storage and access technologies.
• Product Disclaimer, explaining the basis and limitations of product performance statements and other product information.
• Terms and Conditions of Sale and Supply, where Kiwibond International Ltd contracts to sell or supply Ecofleece products or services.
• Customer Documentation supplied or made available to authorised customers, including the Operator’s Guide, Maintenance Manual, installation instructions, safety notices, site-specific guidance and training materials.

We may update, change, suspend or withdraw all or part of the website from time to time. We do not guarantee that the website, or any particular content or function, will always be available or uninterrupted.

You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these Terms and complies with them.

Some resources are restricted to registered customers, authorised Ecofleece Partners or other approved users. Access credentials are personal to the authorised user or organisation and must be kept secure.

Customer Documentation made available through a restricted area is controlled information. Unless we expressly permit otherwise, you may use it only for the internal operation, maintenance, training, specification, or support of authorised Ecofleece products. It must not be published, redistributed, modified, sold or made available to unauthorised third parties.

We may suspend or remove access where we reasonably believe credentials are being misused, documentation is being shared without authority, or continued access presents a security, safety or intellectual property risk.

Unless otherwise stated, Kiwibond International Ltd or its licensors own or control the intellectual property rights in this website and its content, including text, branding, photographs, illustrations, drawings, videos, technical information, training content, documents and downloads.

Ecofleece Filters®, WoolGuard® and associated names, logos and marks may be protected trade marks or other intellectual property. No right to use them is granted except as expressly authorised in writing or under an applicable partner agreement.

You may view and print reasonable extracts for legitimate internal business use. You must not reproduce, adapt, republish, commercialise, remove rights notices from, or create derivative technical or branded materials from  website content without prior written permission.

You must not use the website:
• for any unlawful, fraudulent or malicious purpose;
• to introduce viruses, malware or other harmful material;
• to attempt unauthorised access to the website, server, databases or restricted resources;
• to scrape, harvest or systematically extract content or personal data except where permitted by law and our written terms;
• to impersonate another person or misrepresent your authority or affiliation; or
• in a way that infringes intellectual property, confidentiality, privacy or other rights.

Website content is provided for general information and commercial evaluation. Although we take reasonable care in preparing and updating it, it is not a substitute for site-specific technical, fire safety, ventilation, legal, insurance or professional advice.

Product performance depends on the particular product configuration and site conditions. Read performance figures, comparisons, and potential operational benefits together with the Product Disclaimer and applicable technical documentation.

Do not treat any statement on the website as confirmation that a particular premises, canopy, ductwork system, or kitchen extract system complies with legal, regulatory, insurer, fire safety, or other site-specific requirements.

Submitting an enquiry, request for a suitability survey or other website form does not create a contract for the supply of products or services.

A suitability survey supports product selection and identifies relevant installation considerations based on the information and conditions available at the time. It is not a fire risk assessment, insurance assessment, legal compliance assessment, ductwork certification or ventilation hygiene report, and it does not guarantee suitability under every future operating condition.

Any quotation, order or supply arrangement is subject to the terms identified in the relevant quotation, order confirmation, partner agreement or Terms and Conditions of Sale and Supply.

The website may contain links to third-party websites or services. Links are provided for convenience or information and do not mean that we endorse, control or accept responsibility for third-party content, availability, products, services or privacy practices.

We take reasonable steps to operate the website securely, but we do not guarantee that it will be free from vulnerabilities, malware or other harmful code. You are responsible for using appropriate security controls, software and procedures on your own systems.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Business users
If you use the website for business purposes, then, to the fullest extent permitted by law, we exclude liability arising solely from reliance on general website content for loss of profit, revenue, business, contracts, anticipated savings, goodwill, data or any indirect or consequential loss. This does not affect liability that cannot lawfully be excluded or limited.

Consumers
If you are a consumer, nothing in these Terms affects your mandatory statutory rights. The website is primarily directed at commercial users, but any limitation in these Terms applies only to the extent permitted by applicable consumer law.

We may suspend, restrict or terminate access to the website or restricted resources if you breach these Terms, create a security or safety risk, infringe our rights, or where suspension is reasonably necessary to protect users, systems or controlled information.

We may revise these Terms from time to time. The version published on the website will state its last-updated date. Changes apply from publication unless a later date is stated.

If you are a business user, these Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

If you are a consumer, these Terms are governed by the law of England and Wales, subject to any mandatory rights you may have under the law of the country in which you live. Nothing in this clause deprives you of any right to bring proceedings in a court that applicable consumer law permits you to use.

Send questions about these Terms to hello@ecofleecefilters.com or by post to Kiwibond International Ltd, Unit 9 Hutton Street, Blackburn, BB1 3BY.